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Mobile telephony plays a critical role in day-to-day communications, for both the consumer and the business community. It is no mean feat to ensure that each and every mobile device works effectively, 100% of the time, and never fails to provide the services and applications that the user requires. Managing a large number of mobile devices is a complicated and time-consuming process; the configuration of simple services, such as email or Internet access, demands a large amount of effort and resource. To help face the challenge of supporting a wide array of devices, the increasing diversity of operating system and applications, and managing every single device from the second it is activated through its entire lifecycle, FancyFon developed a centrally managed platform – FancyFon Mobility Center (FAMOC). The system provides seamless activation, configuration and provisioning of applications and services, real time problem diagnostics, end-user care and security management.
FAMOC is a comprehensive solution empowering businesses of all sizes to manage any number of mobile phones or network devices, over the Internet throughout the entire wireless services lifecycle, whilst lowering the cost of end user support. FancyFon offers the flexibility of providing a hosted service to medium sized enterprises, or for large organizations and service providers with more complex requirements, FAMOC can be installed on the customer premises, behind the firewall. Additionally FAMOC supports multiple operators in parallel, and therefore works seamlessly in multi-national environments. With devolved administration capabilities, FAMOC encourages the end user to self-fix common problems, which radically reduces demand on the help desk.
FAMOC functionality:
1. Optimizing functionality of mobile phones
- Seamless deployment of corporate policies
- Simplified process of business mobile application introduction
- Efficient corporate mobile device administration and support
2. Managing the lifecycle of company telecom assets
3. Managing security policies to diminish threats posed by mobility development
- Protection through passwords
- Data protection in case of mobile device loss/theft
- Malware management
- Data backup/recovery
4. Minimizing support costs and mobile device downtime
- Simplified, fast and cost-cutting procurement and servicing procedures
- Central console for remote management
- OTA troubleshooting
- Having each employee included in cost management
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