FAMOC Remote Support is a highly secure and easy to use solution that troubleshoots mobile devices over the air, empowering the administrator to take remote control of mobile devices over a data connection (e.g. GPRS/EDGE/3G, WiFi), to view the device screen and use the device keyboard.

Over the air end user support with speedy diagnosis and problem resolution translate into a reduction of overall IT departmental costs, acceleration of new service adoption, a decrease in device downtime and an increase in workforce efficiency.

Multi-platform support

Operates on a single console to remotely access the mobile device, no matter which operating system: RIM BlackBerry, Symbian S60, Windows Mobile, Android, Symbian UIQ.

Remote diagnostics

Gains an overview of the device’s technical data and network information, with visibility into processes, services and  applications. Collects system information and analyzes performance and incompatibility issues.

Device management and troubleshooting

Ability to launch a support session quickly, directly from the browser, to remotely manage the end user’s device. Uploads and downloads device files and folders, and replaces or installs configuration files to resolve problems that occurred while  using the device.

Technical flexibility

Personalizes interface to suit bespoke requirements, e.g. adapts the image quality to bandwidth requirements.

FAMOC Application Management automatically discovers and reports on the organization's mobile device inventory, providing a real-time view of the health and usage of all applications. Moreover, it synchronizes data stored on mobile devices, over the air, to provide backup and common access to shared resources, and enables remote administration.

Remote application administration

• Overcomes the problem of a lack of consistency within the mobile infrastructure
• Ensures seamless application provisioning and installation as well as service activation
• Enables scheduled actions to single users and groups of devices (predefined intervals of operations, off-peak time actions)
• Manages over-the-air application configurations and upgrades
• Tracks device software performance
• Enables remote application uninstall, service deactivation and device clean-up

Data & settings backup/restore

• Implements corporate backup policies
• Ensures centralized and encrypted backup sessions
• Provides cross-platform data restore capabilities
• Enables the recovery of critical data on lost, damaged or dead devices
• Provides easy access to shared resources (address book, contact database)

Malware protection

• Enables user installation restrictions
• Manages a blacklist of unauthorized applications
• Ensures anti-virus application management

Remote diagnostics

• Provides visibility into ongoing application performance
• Discovers running applications
• Monitors critical application parameters
• Identifies root cause of performance issues and facilitates problem resolution

As organizations strive to cope with the tremendous surge in mobile device and application usage, there is a growing requirement to improve mobile security. Mobile handsets are becoming increasingly powerful, and contain more and more critical corporate and personal data that needs to be protected against loss, theft or misuse. As a result, security management has become a high priority for the IT departments managing mobile devices fleets. FancyFon fully understands the importance of mobile device security, and is at the forefront in developing state of the art security solutions. FAMOC Security Management ensures an unparalleled level of security support across multiple platforms, managed centrally, over the air.

FAMOC Security Management implements corporate security policy allowing differentiated access rules for groups and shared data including pre-defined user profiles. If a mobile device is lost or stolen, FAMOC can remove all applications and sensitive data, over the air, to prevent any security breaches.  If, on the other hand, an employee leaves the organization or breeches security, the administrator can select and wipe only the sensitive corporate data from the device. Also, if the system detects an unauthorized SIM card, the device can be locked and wiped. The system ensures secure communication between server and mobile devices, protects stored data and enables seamless corporate policy deployment.

Connectivity configuration

• WiFi settings - ensures that only the pre-selected and pre-configured WiFi connection is used when logging on to the Internet or when using email
• Browser and APN restrictions - sets parameters around approved and forbidden Internet connections, blocks open APNs
• VPN configuration - provides VPN connection enforcement to company mail servers for predefined groups of users
• Anti-virus application management - enables the installation, configuration and administration of antivirus applications on mobile devices
• Bluetooth monitor - blocks Bluetooth connectivity, preventing unauthorized data transfer

Data protection

• Data encryption - encrypts all drives on the devices, including removable media, preventing data to be removed from the device
• Password policies - remotely enforces password protection, defining complexity and the regularity of changes
• Auto-lock - ensures the user is automatically logged out, or the phone is locked, after a specified period of inactivity
• Data backup/restore - enables automated and encrypted backup sessions to be performed, with cross-platform data restore eliminating the risk of losing critical data on the handset
• Data wipe -  automatic wipe settings for the mobile device and memory card if the device is lost or stolen, or if a wrong password is entered, or if the SIM card is changed (even with no Internet connectivity), reporting the change in SIM card and its localization. Selective data wipe when security is breached

User restrictions

• Installation restrictions - ensures that employees aren’t installing inappropriate or unsafe applications, or uninstalling business critical applications or data
• Application blacklist - manages lists of forbidden applications for download, preventing the mobile phone coming under attack from malware, spyware or viruses
• Device functionality restrictions – sets restrictions around the use of mobile device applications, such as use of the web browser, or the phone’s camera

The full potential of advanced telecom services, device functionality and innovative business applications is only attainable if the correct configuration of devices is ensured at all times; which can be quite a stumbling block for phone users. Without provisioning and configuration support, employees cannot derive maximum benefit from the enormous capabilities of their smartphones. FAMOC puts full control in the hands of the administration team, minimizing end-user effort, making mobile workers more productive, providing constant access to information, and increasing overall speed of business.

FAMOC Configuration Management enables administrators to perform all tasks related to over-the-air configuration provisioning, and supports a wide array of devices and operating systems. The solution tracks data for both individual assets and the entire system (version and model number, baseline performance, relations to other assets), empowering the remote configuration of parameters and corporate policy deployment.

Remote configuration of settings

• Centrally controls the frontline system settings, and remotely manages device functionality
• Tracks the configuration history and activity log of each device included in the system
• Schedules configurations on groups of devices, in real time
• Performs bulk operations
• Triggers automated OTA configuration updates

Connectivity and data synchronization

• Remotely sets network connections and predefines specific profiles
• Launches email services
• Configures VoIP connections
• Manages and configures third-party application parameters
• Centrally configures and enforces the synchronization of email, calendar and contact information

Corporate policy deployment

• Sets access rules for specific groups or departments
• Predefines user profiles
• Loads sets of shared data for different work groups

Security features configurations

• Provides data encryption
• Implements auto-lock and password policy
• Configures VPN connection as well as advanced EAP-TLS WiFi network settings
• Manages anti-virus protection
• Sets user restrictions around the use of a mobile device, browser, APN or application installation/removal
• Automatically/on demand wipes a mobile device and memory card if necessary

Device customization

• Defines Internet browser settings
• Adds logo/wallpaper/theme through a web-based console
• Sets shortcut keys

FAMOC Asset Management detects all assets within the mobile fleet, and stores all collected data, providing a library of information on company assets, including hardware, software, SIM cards, users and processing information. FAMOC Asset Management gives a real time view into the organization’s mobile environment, and is a highly useful resource for future planning.

Device overview

• Track device type
• Identify device manufacturer
• View installed peripherals
• View disc info
• Identify IMEI
• View operating system version
• Track device purchase data and warranty expiry
• View details on device repairs and servicing

Software introspection

• Identify all installed software on a given device
• Track application statistics: size, version number, installation date, configuration details, memory consumption
• Manage application blacklist for device security enhancement
• View available and used memory, battery and signal strength
• Schedule software upgrades
• Enforce policies

SIM card details

• View contract number and details
• View available services
• Track limits
• Identify and track subscription expiry date

User details and settings

• View personal and contact details of device end user
• Store user’s personal settings

Health monitoring

• Track devices not connected to server
• Identify breaks in regular backups
• View devices with low memory
• Track action log to identify failures

Real time statistics and reports

• Get statistics on handsets details included in the system: overall number, number of handsets with each OS or manufacturer, date of activation, age of the device, ending warranty or agreement
• Track devices that require most servicing
• Track handsets that aren’t returned to or from servicing

Alerts

• View devices not connected to server
• Identify stolen/lost devices
• Track alerts on SIM changes in device