FAMOC for Service Provider

In order to compete effectively in the mobile market, service providers must be able to supply new and updated services, over the air, cost-effectively and efficiently. Customer satisfaction is king; and customer demands are increasing. The service provider must be able to support a wide array of devices, applications and operating systems, and have the ability to manage every single device from the second it is activated, throughout its entire lifecycle. This process includes the seamless activation, configuration and provisioning of applications and services, real time problem diagnostics, customer care and security management. The need for a device lifecycle management solution, that easily configures and manages services and applications on multiple mobile devices, has never been so prevalent.

FAMOC empowers service providers and mobile operators to lower the cost of end user support whilst simultaneously increasing customer satisfaction. With devolved administration capabilities, FAMOC encourages the end user to self-fix common problems, which radically reduces demand on the help desk. FancyFon offers an option of reselling a customized version of FAMOC to business customers. FAMOC can be provided as either a hosted service or installed behind the firewall. Additionally FAMOC supports multiple operators in parallel, and therefore works seamlessly in multi-national environments.

Business Benefits

• Reduced costs - Customer support is centralized, providing unprecedented cost savings in customer care
• Improved efficiency - Proactive device interactions radically reduce demand on the help desk
• Increased customer satisfaction - The service provider interacts directly with the end user, increasing the speed of problem resolution, enhancing the customer experience and improving client retention
• Regulatory compliance - Corporate standards and policies are adhered to, ensuring that the security of confidential data on handsets is radically improved
• Future-proof guarantee - New services and devices can be added to the network at no additional cost, empowering business growth