In order to compete effectively in the mobile market, service providers must be able to supply new and updated services, over the air, cost-effectively and efficiently. Customer satisfaction is king; and customer demands are increasing. The service provider must be able to support a wide array of devices, applications and operating systems, and have the ability to manage every single device from the second it is activated, throughout its entire lifecycle. This process includes the seamless activation, configuration and provisioning of applications and services, real time problem diagnostics, customer care and security management. The need for a device lifecycle management solution, that easily configures and manages services and applications on multiple mobile devices, has never been so prevalent.

FAMOC empowers service providers and mobile operators to lower the cost of end user support whilst simultaneously increasing customer satisfaction. With devolved administration capabilities, FAMOC encourages the end user to self-fix common problems, which radically reduces demand on the help desk. FancyFon offers an option of reselling a customized version of FAMOC to business customers. FAMOC can be provided as either a hosted service or installed behind the firewall. Additionally FAMOC supports multiple operators in parallel, and therefore works seamlessly in multi-national environments.

 

Business Benefits

• Reduced costs - Customer support is centralized, providing unprecedented cost savings in customer care
• Improved efficiency - Proactive device interactions radically reduce demand on the help desk
• Increased customer satisfaction - The service provider interacts directly with the end user, increasing the speed of problem resolution, enhancing the customer experience and improving client retention
• Regulatory compliance - Corporate standards and policies are adhered to, ensuring that the security of confidential data on handsets is radically improved
• Future-proof guarantee - New services and devices can be added to the network at no additional cost, empowering business growth

 

FAMOC enables businesses of all sizes to manage any number of mobile phones or network devices, over the Internet throughout the entire wireless services lifecycle, whilst lowering the cost of end user support. With web access to a secure domain, FAMOC ensures that managing mobile devices remotely becomes quick, easy and error free; which also means that an organization’s mobile phone fleet is always working efficiently. The system enables businesses to set up any number of devices with the necessary software, and configure employee connections, without the need for a physical presence, which improves staff efficiency and increases business productivity. Even on the road, a document can be pushed over the air to any number of phones, regardless of their operating system, saving time and resources. When a mobile device reaches end of life, FAMOC removes all applications.

 

FancyFon offers the flexibility of providing a hosted service to medium-sized enterprises, or for large organizations and service providers with more complex requirements, FAMOC can be installed on the customer premises, behind the firewall. Additionally FAMOC supports multiple operators in parallel, and therefore works seamlessly in multi-national or multi-site environments. With devolved administration capabilities, FAMOC simplifies servicing procedures, radically reduces demand on the helpdesk and cut costs of device troubleshooting

 

FAMOC ensures that:

• The mobile phone fleet is correctly configured over the air in minutes
• Applications can be installed, configured and updated remotely, reducing mobile device downtime
• Email configuration, user settings and business-critical documentation are pre-loaded to phones
• Back up of the mobile device can be carried out ad hoc, or scheduled to take place on a regular basis
• When a phone is lost or stolen, or at end of life, all valuable data is easily and securely recovered or locked down
• VPN configurations and policy-enforced gateway solutions that connect to external VPNs, can be implemented on any group of handsets
• VoIP, SIP and WiFi (WLAN) configurations and settings for all company branches can be installed on company phones
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FAMOC for users

• Fast, user friendly migration from old to new smartphone devices (including the transfer of contacts, applications and settings)
• Remote access to critical data and company resources
• Accelerated and simplified adoption of new and improved services
• Rapid, centralized data back up and restore
• Self service and real time remote support from helpdesk
• Minimized user / device downtime

 

FAMOC for finance and IT staff

• Support for all major mobile operating systems, including BlackBerry BES and BIS users
• Self service functionality frees up valuable helpdesk resources
• Inventory and asset management enables real time reporting and analysis
• Faster problem recognition and resolution
• Automatic device and application discovery to collect real time asset data
• Complete visibility of corporate mobile hardware and software assets
• Usage and device tracking

 

FAMOC for security staff

• Corporate compliance support
• Enables company-wide roll out, control and enforcement of internal security policies
• Memory encryption and encrypted backup
• Remote wipe and auto-lock features
• Application restrictions and barring
• VPN access support

 

FAMOC for partners and integrators

• Fast and comprehensive systems integration and documentation
• Open architecture allows bi-directional integration to external systems
• Hosted or onsite (behind the firewall) solution
• Tier 2/3 support
• RFP support
• Award-winning solution with proven deployments

 

FAMOC for operators

• Carrier grade solution for bulk operations and configuration
• Increased ARPU
• Proven ROI - empowers customers to reduce operational expenditure and improve business productivity
• Hosted solution for SMB customers and onsite solution for large customers
• Advanced remote configuration support for new services, e.g. WiFi, VoIP, mobile unified communications