Remote Support

FAMOC Remote Support is a highly secure and easy to use solution that troubleshoots mobile devices over the air, empowering the administrator to take remote control of mobile devices over a data connection (e.g. GPRS/EDGE/3G, WiFi), to view the device screen and use the device keyboard.

Over the air end user support with speedy diagnosis and problem resolution translate into a reduction of overall IT departmental costs, acceleration of new service adoption, a decrease in device downtime and an increase in workforce efficiency.

Multi-platform support

Operates on a single console to remotely access the mobile device, no matter which operating system: RIM BlackBerry, Symbian S60, Windows Mobile, Android, Symbian UIQ.

Remote diagnostics

Gains an overview of the device’s technical data and network information, with visibility into processes, services and applications. Collects system information and analyzes performance and incompatibility issues.

Device management and troubleshooting

Ability to launch a support session quickly, directly from the browser, to remotely manage the end user’s device. Uploads and downloads device files and folders, and replaces or installs configuration files to resolve problems that occurred while using the device.